Internet
banking
Internet
Internet banking built around your "convenience and comfort"
Manage your finances with ease and take care of everything that matters to you online with Postbank Web.
The service has a responsive design, so you can use it from a computer, laptop, smartphone or tablet — at your convenience, anywhere and at any time.
Who can benefit?
- The service is designed for both individuals and legal entities.
- Individuals can register online without visiting a branch.
- Responsive design — accessible from a computer, laptop, smartphone or tablet.
- Register online without visiting a branch and gain access to all internet banking functionalities.
- 🆕Forgot your username? You can now recover it yourself.
👉 Learn how in the "Questions and Answers" section.
Apply for and activate it entirely online! Log in to Postbank Web and manage your finances from any device, quickly, easily and securely. If you prefer, you can also visit a convenient Postbank branch.
What you can do with Postbank Web:
- Transfers to recipients in Bulgaria and abroad - instant transfers executed within minutes, available 24/7.
- Bulk payments and salary payments.
- Access to various reports.
- The Click to Pay service with Visa and Mastercard.
- Utility bill payments to over 800 merchants across various categories and payments using a 10-digit code.
- Repayment of credit card and loan obligations with Postbank directly through internet banking.
- Local taxes and fees - pay to a large number of municipalities across Bulgaria.
- Up-to-date information on your banking products and the bank's exchange rates in real time.
With Postbank Web, you also get:
Recurring payments
Payment by 10-digit code
Current exchange rates
Personalised settings
Individual rights
Corporate control
Useful information
Individual customers who use Postbank Web to access their own accounts and products can now recover a forgotten username on their own, without visiting a branch.
To do this, the customer selects the “Forgot username” option, enters their Personal Identification Number (EGN), email address, and phone number, creates a new username, and confirms the change using an activated m-Token.
Important:
- the entered details must match those held by the Bank;
- the new username must be unique and contain between 6 and 30 characters;
- if m-Token is not activated or the details do not match, the process cannot be completed online and a visit to a bank branch is required.
There are limits for a single transfer, a daily limit, and the option to set a monthly limit. The limits are specified in the service agreement.
You can change them yourself in Postbank Web via Rights and Limits → Payment Limits, without visiting a bank branch.
Recommended resolution: 1366×768 pixels.
Windows:
Windows 10 or later
macOS:
10.14 (Mojave) or later
Linux:
Compatible distribution with a graphical user interface and up-to-date components.
Yes. The service features a responsive design and is fully functional on smartphones and tablets. For maximum convenience when using a mobile device, we recommend Postbank App — Postbank’s mobile banking app. Learn more here.
From the Notification Settings menu in Postbank Web, you can choose specific events for which you would like to receive notifications via:
Push notifications on your mobile device
Email notifications to your registered email address.
*The service is available to individuals where the account holder and the user are the same person, including when the account holder is a sole trader or a self-employed professional.
** Full access to all internet banking functionalities.
*** Transfers to own accounts, payment of utility bills and taxes, repayment of obligations under own credit products with the Bank, etc.
Important: Eurobank Bulgaria does not request access codes for services, passwords, bank card numbers, or any other confidential information from its customers via email.
If you receive such a message, do not provide any information and contact us immediately. Full security recommendations can be found here.
The full bank tariff and the general terms and conditions for using the service are available on the Postbank website.
- Software token – m-Token Postbank (opens in a new window), which you can request and activate from the Profile >> m-Token Management menu.
- Qualified Electronic Signature (QES) + one-time code received via SMS or another electronic message (e.g. Viber).
Depending on the browser you use, the relevant components must be installed and the necessary settings configured.
Installation of the Browser-Independent Signing Software (BISS)
Through the electronic signing service BISS by BORICA AD (opens in a new window), you can sign with a QES + code, regardless of the browser and operating system.
- Install the BISS application.
- Grant BISS access to your QES:
-
- Install the accompanying QES software according to the issuer’s instructions.
- In the BISS settings, select “Select certificate from” and specify the source – Card / Token (PKCS#11).
- Install the BISS application.
- Install the certificate chains:
- Grant BISS access to your QES as described above..
- Install the BISS application.
- Install the certificate chains:
- Ensure that you have Java (opens in a new window).
- Configure BISS access to the QES as described above.
- Install the BISS application.
- Ensure that you have Java (opens in a new window).
- Set up access to the QES in the same way as for Firefox.
- Install the BISS application.
- Install the certificate chains:
- Provide access to the QES through BISS, as with the other systems.
- Install the BISS application.
- Open and follow the instructions for each certificate:
- Configure BISS with access to the QES, as with the other operating systems.
