Postbank
Accessibility Declaration
I. General
Eurobank Bulgaria AD commits to ensuring access to its website in accordance with Article 58v. of the Electronic Governance Act (amended, State Gazette No. 102 of December 31, 2019) and Article 39 of the Ordinance on the General Requirements for Information Systems, Registers, and Electronic Administrative Services (amended, State Gazette No. 4 of January 14, 2020).
This accessibility statement applies to https://www.postbank.bg.
The standard followed to ensure accessible content: EN 301 549 V3.2.1 (2021-03) / WCAG 2.1.
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Date of initial declaration preparation: |
21/03/2025 |
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Date of annual declaration update (review): |
21/03/2026 |
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Date of declaration actualization, following executed assessment and substantial revision and change of the website or the mobile application: |
21/03/2025 |
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Method used to prepare the declaration: |
Self-assessment, conducted by the Electronic governance act (EGA), self-assessment done by the owner of the website or the mobile application as well as an assessment done by a third party. |
II. State of Compliance
This website partially complies with the requirements, stated in the specified standard due to the deviations and exemptions listed in the current section of this document:
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Requirement under EN 301 549 v2.1.2 (2018-08) / Success Criterion under WCAG 2.1 |
State of Compliance |
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Perceivable |
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9.1.1.1 (А) |
Non-textual content |
Partially compliant. Technical adjustments applied. Ongoing update of the related content where applicable. |
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9.1.2.1 (А) |
Only sound and only picture (pre-recorded) |
Fully compliant. |
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9.1.2.2 (А) |
Subtitles (pre-recorded) |
Fully compliant. |
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9.1.2.3 (А) |
Audio description or media alternatives (pre-recorded) |
Fully compliant. |
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9.1.3.1 (А) |
Information and correlations |
Partially compliant. |
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9.1.4.2 (А) |
Audio Management |
Fully compliant. |
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9.1.4.3 (AA) |
Contrast (minimal requirements) |
Fully compliant. A specialized tool for contrast adjustment and setup is applied. |
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9.1.4.4 (AA) |
Text resizing |
Fully compliant. |
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9.1.4.5 (АА) |
Visualization |
Fully compliant. |
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Usability (operable) |
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9.2.1.1 (А) |
Keyboard |
Fully compliant. |
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9.2.1.2 (А) |
No keyboard focus trapping |
Fully compliant. |
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9.2.2.2 (А) |
Pause, stop, hide |
Fully compliant. |
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9.2.3.1 (А) |
Three flashes or below threshold |
Fully compliant. |
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9.2.4.2 (А) |
Page titles |
Partially compliant. Done where applicable. |
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9.2.4.3 (А) |
Focus order |
Fully compliant. |
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9.2.4.4 (A) |
Link purpose (in context) |
Partially Compliant. In process of updating the required information where applicable. |
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9.2.4.6 (AA) |
Titles and labels |
Fully compliant. |
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9.2.4.7 (AA) |
Visible focus |
Fully compliant. |
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Understandable |
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9.3.1.1 (А) |
Page language |
Fully compliant. |
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9.3.3.1(А) |
Errors identification |
Fully compliant. |
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9.3.3.2 (А) |
Labels and instructions |
Fully compliant. |
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Robust |
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9.4.1.2 (А) |
Name, role, value |
Fully compliant. |
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Other requirements |
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The documents, published in PDF format, must be in compliance with the requirements about harmonized standard. |
Not applicable. |
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Sitemap |
To be published |
Fully compliant. |
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Accessibility declaration |
To be published |
Fully compliant. |
III. Feedback and contact information
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Feedback and contact information (the mechanism is used to notify the responsible parties in case of non-compliance with the requirements for accessibility (signals) and for the citizens to require alternatives of inaccessible content) |
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Address for submitting feedback (reports) and suggestions regarding the accessibility of this website |
Postbank Office Park 260 Okolovrasten pat Str. 1766 Sofia, Bulgaria |
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Link to the feedback request |
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Contacts of the officers, responsible for the the accessibility and handling the requests received through the feedback mechanism. |
Phone: 0700 18 555 (alls are charged according to your tariff plan for calls to the respective number 0 700) Short number: *7224 |
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Procedure for application |
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Pursuant to Article 58g of the Electronic Governance Act, feedback and suggestions regarding the accessibility of the website/application may be submitted in writing to the address: 260 Okolovrasten pat Str., Postbank Office Park, 1766 Sofia, Bulgaria; via the customer contact form available on the Bank’s website at https://www.postbank.bg/Contacts/Vrazki-s-klienti; or by phone at 0700 18 555 / short number 7224. The signals are reviewed within 30 (thirty) days and the answer is provided to the customer in correspondence of their preferred communication channel at the moment of the complaint deposition: 1. e-mail; 2. On paper, by post, to the address provided by the individual, with return receipt and an outgoing number from the Bank’s registry; 3. by phone with the support of the Contact center for customers. |
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In case Eurobank Bulgaria AD: 1. Does not respond to the signal in the specified period or 2. Does not implement the measures to fix the accessibility issue as listed in the signal response The individual or the organization that submitted the signal may file a complaint to the Chairperson of the State e-Government agency (SEGA). |
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Contact details of the officer(s) responsible for accessibility and for handling complaints at the State e-Government Agency (DAEU): |
Complaints can be submitted through one of the following channels:
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