Postbank
Accessibility Declaration
SECTION I – MANDATORY CONTENT
"Eurobank Bulgaria" AD is committed to ensuring access to its website and mobile applications in accordance with Article 58b of the Electronic Government Act (amended, State Gazette No. 102 of December 31, 2019) and Article 39 of Regulation on General Requirements for Information Systems, Registers, and Electronic Administrative Services (amended and supplemented, State Gazette No. 4 of January 14, 2020).
This accessibility declaration applies to https://www.postbank.bg and the mobile applications “m-Postbank” (version: 2 / date: 18.11.2025) and “One wallet by Postbank” (version: 2 / date: 18.11.2025).
The standard followed for accessible content: EN 301 549 V3.2.1 (2021-03) / WCAG 2.1.
I. COMPLIANCE STATUS
1.1 Postbank Website
The current website partially meets the requirements of the specified standard due to non-conformities and exceptions listed in the next section of this document.
| Requirement EN 301 549 V3.2.1 (2021-03) / WCAG 2.1 Success Criterion | Explanations | |
| Perceivable | ||
| 9.1.1.1 (A) | Non-text content | Partially covered. Missing elements are being added where applicable. |
| Operable | ||
| 9.2.4.2 (A) | Page title | Partially covered. |
| 9.2.4.4 (A) | Link purpose (in context) | Partially covered. Necessary information is being added where applicable. |
1.2 Mobile Applications “m-Postbank”, “One wallet by Postbank”
The mobile applications partially meet the requirements of the specified standard due to non-conformities and exceptions listed in the next section of this document.
| Requirement EN 301 549 V3.2.1 (2021-03) / WCAG 2.1 | Compliance Status |
| Screen reader issues (TalkBack / VoiceOver) | Partially covered. |
| Contrast and visual readability | Partially covered. |
| Touch size and accessibility | Partially covered. |
| Navigation and structure | Partially covered. |
| Forms, inputs, and errors | Partially covered. |
| Dynamic content | Partially covered. |
| Orientation, scaling, and adaptability | Partially covered. |
Declaration Dates and Method
| Date of initial declaration preparation: | 21/03/2025 |
| Date of annual update (review): | 21/03/2026 |
| Date of update after evaluation and major revision of website or app: | 18/11/2025 |
| Method used to prepare the declaration: | Self-assessment by the responsible entity of the website/app, as well as assessment by a third party. |
Feedback and Contact Information
| Feedback and contact information (used to notify responsible persons about accessibility issues and request alternatives for inaccessible content) | |
| Address for submitting feedback and accessibility suggestions: |
Sofia, 1766 260 Okolovrasten Pat St. Postbank Office Park |
| Link to feedback form: | https://www.postbank.bg/Contacts/Vrazki-s-klienti |
| Contact person for accessibility requests: |
Phone: 0700 18 555 (calls charged per your plan) Short number: *7224 |
| Procedure for submitting feedback: Feedback can be submitted on paper at the address above, via the online form, or by phone. Complaints will be addressed within 30 days, depending on the communication channel used. If Eurobank Bulgaria AD fails to respond or take corrective measures, complaints can be filed with the Minister of Electronic Governance by email (mail@e-gov.bg) or by mail at 6 Gen. Yosif V. Gurko St., Sofia. | |
SECTION II – RECOMMENDED CONTENT
"Eurobank Bulgaria" AD is committed to increasing digital accessibility to its website and mobile applications. Despite efforts to meet accessibility standards, not all aspects can be fully implemented. If you encounter difficulties using our website or mobile apps, please contact us with a detailed description of the problem, and we will address it. Your feedback helps us maintain and continuously improve accessibility.
| Date of website publication: | 18/11/2025 |
| Date of publication after major content revision: | 18/11/2025 |