At Postbank, we are committed to providing the most up-to-date and convenient solutions for our customers. We are pleased to introduce our new Internet and Mobile banking platform, designed to simplify your daily life and give you more time for the activities and people that matter to you. With care for you, we offer the convenience and abundance of options you need.
The new digital banking services (new.e-Postbank и m-Postbank novo) build upon our e-Postbank and m-Postbank services and are available for all users registered after January 6, 2025. For users with existing profiles, access to the new service will be provided on a couple of stages, and each user will be informed in their Internet banking profile, via email, and with a Viber message about the specific date when the service will be available to them.
Thank you for being our client and for using Postbank’s digital solutions. Our clients are the reason we continually strive to enhance and improve our services.
Important:
- Users with profiles that have received an activation code but have not used it within 24 months will not be transferred to the new platform. These users can request a new registration for access to the service through the new platform by visiting a bank office.
- Transfers with future execution date, as well as created and signed transfers that have not been sent, will not be transferred to the new platform.
- For users who have two or more profiles registered under the same account holder as of the transfer date, only the profile most recently used by the user/authorized holder will be transferred.
- If changes to the service registration are required, including updates to the contact details of the account holder and/or the service user (authorized holder), such changes can be requested at a bank office.
- Password recovery requires an active token.
- If you had an activation code before the transfer to the new service but did not use it, you need to visit a bank office.
- In the account transactions section, you can find information about all successful transfers you have initiated, including the option to copy a transfer and create a similar one. The history of transfers created and not send in the old service is not available in the new one, but all successful operations are accessible to you.
- For your convenience, menus 'Utility bills' and 'Taxes' provide information about paid utility bills and taxes up to one year back.
- Please note that every login to the web service will require additional confirmation with a token or a one-time code received via VIBER or SMS.
How to use new.e-Postbank and what is required?
To access information about your products, make transfers between your own accounts and pay utility bills, you only need to enter your username and password at https://new.e-postbank.bg
For transfers to third parties, the use of m-Token Postbank software token or a Qualified Electronic Signature (QES) in combination with a one-time code sent by the bank via SMS or Viber message to a mobile phone number registered with the bank is required to confirm the transaction. When activating the m-Token Postbank app, any active QES registered in the e-banking system will be deregistered for payment confirmation purposes.
Are there specific browsers required?
If you are using a software token for transaction confirmations, you can access the service from any browser and computer. For transactions to third parties using QES in combination with a one-time code received via SMS or other electronic message, additional setup is needed, including the installation of the BISS program by Borica.
More information on technical requirements can be found on the general Internet banking page.
How can I request a change my personal data – mobile number, email and others?
To change your personal data, you need to visit a convenient bank branch and complete a request for the change. For legal entities, changes can only be made at the branch that provides their service.
You can also request the change remotely by contacting the Customer Service Center, though keep in mind that online-initiated transactions may be subject to a monthly limit for remote change requests.
Can I change my username and password, or am I limited to the one provided initially by the bank?
You can change your username and password at any time via the Profile menu in your Internet or Mobile banking, under Change Username and Change Password.
Can I pay my utility bills through Internet or Mobile Banking?
Utility bills can be paid from a payment account or credit card. You can choose whether to manually confirm payments for subscriptions you’ve created or select automatic payment, where any due amount will be paid automatically from the selected payment method up to the maximum payment limit you have set.
Is Internet banking secure?
Yes. Logging into the system requires a username and password that you set. Additional confirmation will also be required with a software token or a one-time code sent by the bank to your registered mobile phone number via SMS or Viber message. To perform active operations – such as transfers to third parties, third-party credit card payments, currency transfers, budget transfers, etc. – you need an m-Token Postbank software token or a Qualified Electronic Signature (QES) in combination with a one-time code sent by the bank via SMS or Viber to the mobile number you have registered with the bank to confirm the transaction.