Security tips

Your security is our priority

Follow our recommendations to use your cards conveniently and securely in every situation.

Keep your card safe

Do not share your card with others and protect it from damage.

Protect your PIN code

Memorize your PIN code. Do not write it on your card or keep it in an easily accessible place, and never share it with anyone. Destroy the document on which it was printed.

Choose a secure PIN

Change your PIN regularly at a Postbank ATM via Other Services → PIN Change. Avoid easily guessed combinations.

In case of loss or theft

Notify the Bank immediately at 0700 18 555 if your card is lost or stolen.Subject to the merchant's terms and conditions.

Track your transactions

If you notice a transaction that you do not recognize, contact the Bank immediately at 0700 18 555.

With all credit cards

With all credit cards

issued by Postbank.

Теглене на пари от банкомат с акцент върху сигурността.

Using your card at an ATM:

 

  • Make sure the ATM displays the logo of your card type;
  • Inspect the ATM carefully and avoid using devices that appear damaged or suspicious;
  • When using an ATM, position yourself so that the screen and keypad are shielded from others. Cover the keypad with your free hand while entering your PIN;
  • Follow the on-screen instructions. If you are unsure about the transaction, press the "Cancel" button;
  • Do not forget to take your cash, card, and receipt;
  • If the ATM retains your card, notify the Bank immediately at 0700 18 555.

 

Плащане с карта на ПОС терминал.

Using your card at a physical POS terminal:

 

  • When making a payment at a merchant, keep your card in sight at all times to monitor the transaction being performed;
  • Make sure the amount displayed on the terminal is correct;
  • Be cautious when entering your PIN. Always shield the keypad with your hand to prevent others from seeing it;
  • When making a contactless payment, tap your card on the terminal's contactless reader and hold it there until you receive confirmation that the transaction has been completed successfully;
  • Request and keep the POS transaction receipts, and compare them with the information shown on your statement.
Пазаруване онлайн с банкова карта и защита на плащанията.

Using your card at a virtual POS terminal:

 

  • When shopping online, make sure the merchant's website is secure. Look for a padlock icon in the browser or a web address that begins with https://, indicating that your card details are encrypted;
  • Review the merchant's delivery and return policies before making a purchase;
  • Keep all receipts and records related to your online orders and payments. This will help you track payments, shipping charges, and other transaction details associated with your card;
  • When making payments online, you will typically be required to provide your card number and expiry date. You may also be asked to enter your CVC/CVV verification code. You should not be asked to provide personal information such as your national ID number, identity card details, bank account number, or similar information.

Do not use your payment card with suspicious online merchants;

Never enter your PIN code on a merchant's website;

Avoid entering your card details on shared computers.

Do not use your payment card with suspicious online merchants;

Never enter your PIN code on a merchant's website;

Avoid entering your card details on shared computers.

Снимка на смартфон с подозрителен имейл и символи за фишинг атака.

Protection against phishing attacks:

 

If you receive an email claiming to be from an organization and asking you to provide personal, financial, or card-related information through attached forms, we recommend that you:

  • Visit the company's official website directly to verify that the message is legitimate. Companies and online payment service providers generally do not ask registered customers to update account details or submit other confidential information via email.
  • Do not click any links in the message, do not provide any information, and do not reply to such emails.
  • If you receive an email matching the characteristics described above, forward it to Postbank at antiphishing@postbank.bg.

The Bank investigates complaints related to fraudulent and unauthorized card transactions.

  • Take out the “Liability Coverage Plus” insurance package, which provides coverage against the theft of your credit card, cash withdrawn from an ATM or via a POS terminal, and the theft of official documents.
  • Take advantage of the “Card Protect Plus” insurance program for debit cards, which provides protection in the event of loss or theft of your debit card and its subsequent unauthorized use (unauthorized transactions). The insurance coverage also extends to the theft, loss, or other unlawful taking of insured personal belongings used in everyday life, such as a handbag, wallet, documents, keys, mobile phone, laptop, e-reader and other electronic devices, watch, jewelry, cosmetics, prescription or sunglasses, and many more.
  • Subscribe to the “SMS Notification” service, which allows you to receive real-time information about completed transactions on a mobile phone number specified by you (A1, Vivacom, or Yettel), as well as information about the available balance on all enrolled bank cards.
  • To ensure you can respond quickly in the event of an issue, it is recommended that you use Internet banking services and regularly monitor activity on your bank accounts and card products.