For the first time, Postbank offers its current and future clients in the "Small Business" segment the Video Consultation service, through which anyone can obtain information about the Bank's products and services while managing their business, without the need to visit a Bank financial centre.
Find out about our business loans, business credit and debit cards, product packages, accounts, deposits, payments, POS terminals and other products and services for clients in the 'Small Business' segment by requesting a video consultation with one of our employees.
We save time for every small business owner by maintaining quality - no matter where you seek information, whether at the Bank's financial centre or online, you will always receive an accurate response to your inquiry. The Bank remains just a click away. The service is offered free of charge and anyone with a mobile device, laptop, or computer with a microphone and/or camera can use it by requesting it through our application form. The service is provided via the Microsoft Teams Meeting application and in accordance with the Terms of Use for the Video Consultation service, available below.
In a few simple steps, book a free video consultation with our expert at a convenient time using the special calendar below.
Useful information
1. General
1.1. "Eurobank Bulgaria" AD (hereinafter referred to as "the Bank") provides the opportunity to use the "Video Consultation" service (hereinafter referred to as "the Service") to individuals interested in products in the "Small Business Banking" segment (hereinafter referred to as Client/s).
1.2. The service provides the Client with an additional option to receive information about the Bank's "Small Business Banking" products on working days between 08:30 and 17:00.
1.3. The service can be used without the need for a username and password.
1.4. The Bank provides the Service upon receiving an e-mail request for conducting a Video consultation. The request is submitted by the Client by sending an e-mail to SBB_video_consultation@postbank.bg, containing the necessary information described in point 3. Upon approval of the request, the Client receives an e-mail with details and instructions for conducting the Video consultation. The conversation is conducted using the Microsoft Teams Meeting application.
1.5. The service can be used by devices that have some of the following operating systems and browsers installed:
|
OS + Browser |
Audio |
Video |
Screenshare |
Chat |
|
Windows7+Chrome |
Yes |
Yes |
Yes (with extension) |
Yes |
|
Windows10+Chrome |
Yes |
Yes |
Yes (with extension) |
Yes |
|
Windows7 +Firefox 52 and above |
Yes |
Yes |
Yes |
Yes |
|
Windows10 + Firefox 52 |
Yes |
Yes |
Yes |
Yes |
|
Android 4.4 and above + Chrome |
Yes |
Yes |
No |
Yes |
|
iOS 11 and above + Safari |
Yes |
Yes |
No |
Yes |
|
MacOS + Safari 11 and above |
Yes |
Yes |
No |
Yes |
|
MacOS + Chrome v.64 |
Yes |
Yes |
Yes (with extension) |
Yes |
|
MacOS + Firefox v.58 |
Yes |
Yes |
No |
Yes |
1.6. During a video consultation, Bank employees do not have access to and cannot operate the Client's devices.
1.7. The use of the Service and screen sharing is at the explicit desire and initiative of the Client.
1.8. In order to use the Service, the Client is required to:
- has a mobile device or computer with a microphone (audio calls only are also supported) and a camera (for video consultation);
- it has a device on which the supported operating systems and browsers cited in section 1.5 above are installed;
- Install the necessary extensions/add-ons on the browser being used if the Client wishes to use Screen Share. For this purpose, the Client must have administrative rights on the device from which they are accessing the Service.
1.9. The bank does not record or store data from the conducted video consultation.
2. Rights, responsibilities and service disclaimer
2.1. The client may, at their discretion, terminate the Video Consultation with the Bank at any time..
2.2. The bank has the right to refuse or terminate a session with a client who exhibits inappropriate, obscene or rude behaviour.
2.3. Bank employees engaged with the Service will under no circumstances request the disclosure of data (passwords, bank card numbers, bank account numbers, PIN codes, or other information) from the Client. In the event of such practices being detected, the Client may and should immediately notify the Bank at phone: 0700 18 555 / Short number:*7224.
Every Customer must familiarise themselves with these Terms before using the Service.
3. Information required when submitting a request for a video consultation
- Name and BULSTAT;
- Representative details: Two names (First and Last Name);
- Customer's phone;
- client's e-mail address;
- Additional information/remarks (if desired, you may provide more details about the consultation you wish to have).
For additional information for clients in the 'SMALL BUSINESS BANKING' segment:
SBB_video_consultation@postbank.bg, sbb.contact.center@postbank.bg or on a telephone number 028179200.
I am familiar with the Fee and Commission Schedule of Eurobank Bulgaria AD (the Bank). I am aware that in cases of credit proposals not approved by the Bank, the collected fees and commissions are non-refundable. I hereby declare that the information I have provided is true and accurate. In the event of proven falsehood of the data, the Bank has the right to demand immediate and early repayment of the credit. I am aware that providing false information in this declaration carries criminal liability under current legislation. I undertake to immediately notify the Bank of any changes in the declared information.
I have read the Notice regarding the processing of my personal data by "Eurobank Bulgaria" AD.