Dear Customers,
At Postbank, the Customer Relations Department is dedicated to a unified mission: to foster and sustain strong relationships with our valued customers, while ensuring transparent and effective communication that aligns with your expectations.
We are committed to facilitating the feedback process in a manner that is as seamless and accessible as possible.
Please be assured that all customer feedback is reviewed in accordance with a specially developed internal procedure, grounded in internationally recognized best practices. This process involves all relevant business units, enabling us to continuously refine our internal operations in response to your insights and recommendations. We firmly believe that this collaborative approach is essential to the ongoing enhancement of our service quality.
Feedback form for legal entities
Sincerely,
Customer Relations Department
You can contact our Call Center on 0700 18 555, short number *7224, international phone number +359 2 816 60 00.
In case the received answer does not satisfy you, you could refer the case for consideration by the Conciliation Commission for Payment Disputes at the Consumer Protection Commission as well as at the following internet pages: www.kzp.bg and http://abanksb.bg/pkps.