Postbank

• What will happen to my current BGN loan (consumer, mortgage, overdraft, business loan) after the euro is introduced?
  

Existing loans issued in BGN will be automatically converted into euros at the official exchange rate from the date of euro adoption. The conversion will not result in any adverse effects for clients or changes to the terms of existing loan agreements.

• What will happen to loans issued in other currencies?
  

Loans issued in other currencies, including euros, will retain their current terms without changes.

• How will my monthly installment for an existing consumer/mortgage/business loan change after the euro is introduced?
  

The monthly payment and outstanding loan balance as of the date of euro adoption will be automatically converted at the official exchange rate and rounded according to the rules specified in the Law on the Adoption of the Euro, without any additional fees or charges from the bank.

• Where can I see the monthly installment and outstanding loan balance displayed in both BGN and EUR?
  

One month after the EU Council’s decision to adopt the euro, a dual display period will begin and last for 12 months after. During this period, the installment and outstanding loan balance will be shown in both currencies in Postbank’s online banking channels, and upon request, in bank branches.

• How will I continue to repay my existing consumer/mortgage/business loan after the euro is introduced?
  

After the euro is introduced, there will be no change to the account number servicing the loan or the repayment method. No additional actions will be required from borrowers with existing loans.

• Will customers need to sign annexes to their loan agreements?
  

No, this will not be necessary.

• Will the final interest rate on loans change after conversion from BGN to EUR?
  

The applicable interest rate under the loan agreement will remain unchanged as of the date of euro adoption in Bulgaria.

• Will there be any changes to the terms of Postbank credit cards immediately after the euro adoption decision takes effect?
  

The terms of your cards will not change. One month after the euro adoption decision takes effect, a dual display period will begin and last for 12 months. During this time, fees applicable to bank cards will be shown in both currencies in the bank’s tariff. Monthly credit card statements will also show amounts in both currencies, converted at the fixed exchange rate.

• Will I be able to use my existing BGN bank cards after the euro is introduced?
  

Yes, credit and debit cards issued in BGN will remain valid and can be used as before, with no changes to their terms. On the date of euro adoption, the balance and credit limit on these cards will be converted at the fixed exchange rate and rounded according to the rules in the Law on the Adoption of the Euro. You will continue to repay amounts due on your credit cards in the same way as before.

• How will I receive information about amounts due on my credit card after the euro adoption decision takes effect?
  

There will be no change in how the bank provides this information. You will continue to receive your monthly statements in the same way as before, based on your chosen method. You can also request a duplicate statement at a bank branch. Starting one month after the euro adoption decision takes effect, statement amounts will be shown in both currencies. You will still be able to monitor your credit card balance and amounts due via the bank’s online banking channels.